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Stay with Confidence with ONYX Clean

Our Commitment to your Health and Safety

We would like to assure you of our dedication and commitment to cleanliness at every step of your journey. From arrival to departure, the ONYX Clean initiative redefines our operational hygiene and safety standards. In partnership with ECOLAB, a global leader in hygiene and safety, we have introduced numerous measures and initiatives that are focused on elevating the safety of our team members and guests.

Arrival and Public Spaces

Health checks

Hand sanitisation

Physical distancing

Arrival and Public Spaces

Health checks

We take compulsory temperature readings and you will be asked to complete an ONYX health and travel questionnaire.

Arrival and Public Spaces

Hand sanitisation

Our protocols have been enhanced. We are sanitising high-traffic and common-touch areas hourly. To help you regularly wash your hands at any time throughout your stay, we have placed hand sanitisers in public areas.

Arrival and Public Spaces

Physical distancing

Please make sure you maintain physical distancing from other guests, such as check-in queues. Furniture in the lobby and lift capacities have been minimised so you can observe safe distancing.

Guest Rooms

Sterilisation

Seal of cleanliness

Guest Rooms

Sterilisation

Our housekeeping team members wear masks and gloves when cleaning guest rooms, with UV-C wands used to further sterilise surfaces.

Guest Rooms

Seal of cleanliness

The ONYX Clean sticker is sealed on each guest room door to let you know that your clean has been cleaned. Open with confidence.

Food and Beverage

Sanitisation

Physical distancing

Food and Beverage

Sanitisation

Stringent hygiene and sanitation standards are implemented in all food preparation areas.

Food and Beverage

Physical distancing

To maintain at least one-metre distance, tables and chairs in our outlets are rearranged. Worried about busy times like breakfast? Queue management is in place.

Facilities

Health checks

Sanitisation

Physical distancing

Facilities

Health checks

We will ask you for additional temperature readings when you enter a facility.

Facilities

Sanitisation

Equipment is regularly cleaned while hand sanitisers are placed in areas that are easily accessible.

Facilities

Physical distancing

Loungers and pool furniture are rearranged for safe distancing. We may ask that you reserve a sunbed space, gym session or other facilities.

Meetings and Events

Safety and hygiene guidance

Sanitisation

Meetings and Events

Safety and hygiene guidance

Our professional planners can help with safety and hygiene measures on set-up, agenda planning and food and beverage presentation.

Meetings and Events

Sanitisation

We thoroughly disinfect the venue and equipment. To meet with confidence, our high-traffic and common-touch areas are sanitised every hour. Please make sure you regularly wash your hands with the hand sanitisers that we have placed in public areas.

Team Members

Health checks

Sanitisation

Physical distancing

Operations

Health checks

The safety of our team members is extremely important to us. Temperature readings are required as team members report for duty. We have also enhanced protocols for receiving bays, such as temperature readings for delivery persons and hygiene screening of vehicles and equipment.

Operations

Sanitisation

Our team members regularly wash their hands. Contact points and heart-of-house corridors are regularly sanitised.

Operations

Physical distancing

Please be assured that safe distancing among colleagues is enforced while wearing masks at all times.

Shared Responsibility

Health checks

Sanitisation

Physical distancing

Shared Responsibility

Health checks

The additional measures you can do to stay with confidence is to allow us to do temperature screenings. If you feel unwell before your stay, you should consult a doctor and rest at home. If you start to feel unwell during your stay, please contact us immediately.

Shared Responsibility

Sanitisation

Wash your hands regularly with the hand sanitisers placed in public areas. Please replace your mask if it is damp and do not reuse single-use masks. After disposing of your mask, wash your hands. Common-touch items, such as mobile phones, should also be cleaned.

Shared Responsibility

Physical distancing

Keep a distance from other guests while wearing a facemask. To avoid busy times at restaurants and facilities, we may ask for you to book in advance.

SHA

The TAT awards properties with enhanced health and safety measures.

More Details

Certifications and Assurances

SHA PLUS

SHA PLUS certification is awarded by the Tourism Authority of Thailand (TAT) to properties with over 70% of hotel employees vaccinated, and adhere to the best practices in health and safety.

More Details

Certifications and Assurances

I'm Vaccinated

This badge offers you the assurance that team members at our hotels are fully vaccinated.

Download our

ONYX Clean Infographic

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Health checks

Hand sanitisation

Physical distancing

Sterilisation

Seal of cleanliness

Sanitisation

Physical distancing

Health checks

Sanitisation

Physical distancing

Safety and hygiene guidance

Sanitisation

Health checks

Sanitisation

Physical distancing

Health checks

Sanitisation

Physical distancing

SHA

SHA PLUS

I'm Vaccinated

ONYX Clean Infographic

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